Shipping Policy

Shipping Policy Sayfa İçeriği

Başlık: Shipping Policy

Thank you for choosing EmperadorTile.com for your natural stone needs! We understand that shipping heavy, fragile materials like marble tile requires special care. This policy outlines our shipping process, costs, delivery procedures, and what to do upon receiving your shipment. Please read it carefully.

1. Shipping Destinations

We currently ship to destinations within the contiguous United States (lower 48 states). We may be able to arrange shipping to Alaska, Hawaii, or Canada; please contact us at +1 (307) 207-8430 or info@EmperadorTile.com for a custom quote if you are outside the contiguous US.

2. Order Processing Time

Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. This typically takes 5 business days. During peak seasons or for large/custom orders, processing may take slightly longer. We do not process or ship orders on weekends or major holidays.  

 

3. Shipping Methods & Transit Time

Due to the weight and nature of our products, most tile orders are shipped via LTL (Less-Than-Truckload) freight carrier on pallets. Smaller accessory items may ship via standard parcel services (like UPS or FedEx).

  • Container Shipments: For large orders shipped via container freight, transit time is estimated to be 15 - 25 business days after leaving the origin port.
  • Partial Shipments (LTL Freight): For smaller palletized orders, transit time within the contiguous US is estimated to be 15 business days after the order has shipped from our facility.
  • Sample Orders: Sample orders ship via standard parcel service and typically arrive within 3 business days after processing.

Please note that freight transit times are estimates, and actual delivery times may vary due to factors outside of our control (weather, carrier delays, etc.). Once your order ships, you will receive a shipping confirmation email with tracking information.

4. Shipping Costs

Shipping costs are calculated based on the total weight and volume of your order, your shipping address, and the freight class of the product. The exact shipping cost for your order will be displayed during the checkout process before you finalize your purchase.

5. Freight Delivery Process

Freight delivery differs from standard parcel delivery. Here is what you can expect:

  • Delivery Appointment: The freight carrier will contact you, typically 1-2 business days before delivery, to schedule a delivery appointment window (usually a 2-4 hour timeframe).
  • Curbside Delivery: Standard freight delivery is curbside. This means the carrier is only obligated to bring the pallet(s) to the curb at the end of your driveway. They are not required to move the material up your driveway, into your garage, or into your home.
  • Your Responsibility: You are responsible for having the necessary help or equipment (like a pallet jack) on hand to move the material from the curb to your desired location. Marble is heavy! Please plan accordingly.
  • Liftgate Service: A liftgate is a hydraulic lift on the back of the delivery truck that can lower the pallet(s) to the ground. While standard service is curbside, a liftgate can greatly assist in unloading heavy pallets. You will likely have the option to add liftgate service for an additional fee during checkout. We highly recommend adding liftgate service unless you have a loading dock or other means to safely unload the pallet(s) from the truck.
  • Presence Required: You or an authorized person must be present at the scheduled time to receive, inspect, and sign for the delivery.
  • Re-delivery Fees: If you miss your scheduled delivery appointment, the carrier will likely charge a re-delivery fee, which will be your responsibility.

6. IMPORTANT: Receiving and Inspecting Your Shipment

This is the most critical step in the delivery process for your protection.

  • INSPECT IMMEDIATELY UPON ARRIVAL: Before the delivery driver leaves and BEFORE SIGNING the delivery receipt, carefully inspect the entire shipment for any signs of damage or missing items.
  • Check the Pallet(s): Look for torn shrink wrap, broken crates, crushed boxes, or any indication that the material inside may be damaged.
  • Count Items: Verify that the number of boxes/items/pallets matches the quantity listed on the delivery receipt.
  • Note Damage ON THE DELIVERY RECEIPT: If you observe any damage (even minor damage to packaging) or missing items, you MUST CLEARLY NOTE IT on the delivery receipt before signing it. Be as specific as possible (e.g., "1 box crushed," "pallet wrap torn on corner," "3 boxes missing"). Take clear photos of the packaging and any visible product damage while the driver is still present.
  • SIGN THE DELIVERY RECEIPT: Once you have completed your inspection and noted any issues, sign the delivery receipt. Obtain a copy of the signed receipt with your notes from the driver.
  • What Happens If You Don't Note Damage? By signing the delivery receipt without noting any damage or missing items, you are confirming that the shipment was received in good condition. This makes it extremely difficult, and often impossible, to file a successful damage claim with the carrier later.